Returns & Refunds

Contact us within 48 hours of delivery at hello@tesserakoreanbeauty.co.ke or +254 795 359 350(WhatsApp) with your order number and, where relevant, a photo. We'll replace the item or refund it in full, including the original delivery fee. This is at no cost to you.

For hygiene reasons — this is skincare and cosmetics applied to skin — we can only accept a change-of-mind return if the product is unopened, unused, and in its original sealed packaging, within [PLACEHOLDER: 7] days of delivery. Delivery fees are non-refundable in this case, and return shipping is at your cost unless the item is faulty.

• Opened or used products, for hygiene reasons
• Items marked final sale at the time of purchase
• Gift cards

Once we've received and checked a returned item (or confirmed a damaged/incorrect item from your photos), we process the refund to your original payment method — M-Pesa or your card — within [PLACEHOLDER: 5–7] business days. If Care Circle points were earned or redeemed on that order, they're adjusted automatically: earned points are reversed, and any points you redeemed are returned to your balance.

Prefer a different shade, size or product instead of a refund? Let us know when you contact us — we can usually arrange a swap, subject to stock.

If you decline a Cash on Delivery order at the door, no payment is taken and no refund is needed. If you've already paid by M-Pesa and need to cancel before dispatch, contact us as soon as possible and we'll refund in full.

Start any return, exchange or refund by messaging us at +254 795 359 350 (WhatsApp) or hello@tesserakoreanbeauty.co.ke — please have your order number ready.